Palliative Care is there to help reduce your suffering during the treatment of your illness. Since 2013, Carelon Health Palliative Care has helped more than 200,000 people navigate their healthcare journey.
Watch this 3 min. video to learn what to expect from Carelon Health or continue reading below.
We’re here to support you 24/7, 365 days a year, with everyday emotional, medical, and social needs.
You’ll be accompanied at every stage of your treatment, complementing your doctor’s role, not replacing it.
Think of it as an extra layer of support where it’s needed most, to help you feel less overwhelmed.
We’ll reach out to you, by letter and phone. When we first connect our goal is to learn about you, your health, and your needs. This will help us design a plan just for you, that will help lessen your care burden.
This can also help prevent further complications, and reduce workday absences, ER visits, and hospitalizations.
You can also call us at any time.
Call us at 1-844-232-0500
When you’re contacted, you’ll be asked to participate in a short pre-assessment with your care team to review your health history and other information prior to your first visit — virtually or in person.
Meet with a nurse, also called an “Advanced Practice Provider” or “APP”, for a first visit, which can take up to 90 minutes.
Your visit helps your care team to gain an in-depth understanding of your needs.
In addition, your medications will be reviewed. From there we’ll discuss any side effects and get details of your doctors and specialists to help coordinate your care.
Scheduled visits with the APP happen at least once a month and last about 30 minutes. With every visit, the APP will want to address all aspects of the patient’s health — from symptoms and medications to nutrition and emotional health.
During a care visit, the APP will talk to the patient and caregivers about:
Care visits can also include:
After every care visit, the APP will consult with other members of the care team, adjust the care plan as needed, and update the patient’s doctors.
When you are managing a serious illness, your needs won’t always come at a convenient time. Carelon Health Palliative Care includes clinician support at any time, day or night.
As a patient, you will be provided with our 24/7/365 support and advice line. Patients, their caregivers, and loved ones can call anytime, day or night, when there’s:
If you have not yet connected with Carelon Health, please complete the form to arrange for an outreach call from one of our representatives.
“My nurse practitioner was terrific. She did everything and probably kept me out of the hospital a few times. It just changed everything. I felt better. I knew they’d be there. They gave me a magnet [with a 24/7 support number] to put on my refrigerator and said to call anytime, seven days a week, around the clock. “
—Margaret, Palliative Care patient
“It is wonderful to have home visits. It has relieved a lot of anxiety to know we can call whenever we need you.”
— Bob
“Our nurse practitioner is thorough and understands my husband’s needs. She is quick to see even the slightest changes — even those I might miss being with him daily. Carelon Health has been a blessing to us.”
— Susan, wife and caregiver
“After my cancer diagnosis…the discomforts, the pain, my whole thought process, my memory…it's hard to describe. My nurse practitioner told me to call at any time no matter what it is — no matter how small or how big. And I can only imagine what it would've been like not to have had these guys.”
—Ron, Palliative Care patient
"I was having some difficulties getting some care arranged and she called up to the facility herself ... because these people wouldn't return my call. Didn't even acknowledge I existed, or a referral was put into the clinic, and literally the day after our appointment, I received a call in the afternoon saying, 'We're ready to schedule.'"
—Jonathon
