“It is so helpful to be able to call when I need something or have a question. My fear factor drops way down. Your care has kept me out of the hospital.”
—Trudy
At Carelon Palliative Care we manage patients’ symptoms, helping to relieve your pain, while offering emotional support to you, the patient, as well as to your family.
We dedicate ourselves to enhancing patient quality of life, because we believe that everyone deserves comfort and dignity during their most challenging times. Our whole health approach, which focuses on integrating the physical, social, and emotional aspects of patient care, makes a significant impact by easing patients' suffering and empowering families with guidance and support.
We ensure that both patients and their loved ones feel heard, understood, and cared for throughout your entire care journey.
Teamwork is the only way we work
Doctors know their patients’ health best. Led by a palliative care physician and joined by nurses, social workers, and support teams, Carelon delivers care at home to people living with serious illness, following their existing doctor's treatment plan. We work closely with patients and their caregivers, primary care providers and specialists to give full support. When it comes to helping patients live life their way, team work is the only way we work.
Palliative care team members
The health care providers on the Carelon physician-led palliative care team include a palliative care doctor, an advanced practice provider, a registered nurse, a palliative care social worker, a patient engagement specialist, and a patient care coordinator.
Registered nurse
The palliative care nurse provides compassionate support by managing patients’ symptoms, administering treatments, and offering emotional care to patients and their families.
Palliative care doctor
The palliative care doctor specializes in managing patients’ symptoms, relieving their pain, and providing emotional support to patients and their families.
Advanced practice provider (APP)
An advanced practice provider delivers comprehensive palliative care by diagnosing and managing patient conditions, providing skilled, specialized support to help improve patient outcomes.
Palliative care social worker
The palliative care social worker offers emotional support, counseling, and practical assistance to patients and their families, helping them navigate their health care journey, decisions and cope with the challenges they face.
Patient engagement specialist
The palliative care doctor specializes in managing patients’ symptoms, relieving their pain, and providing emotional support to patients and their families.
Patient care coordinator
The palliative care doctor specializes in managing patients’ symptoms, relieving their pain, and providing emotional support to patients and their families.
Conditions that the palliative care team manages
Our palliative care team manages a variety of serious and complex conditions, including cancer, heart disease, lung disease, kidney failure, neurological disorders such as Alzheimer's and Parkinson's disease, in addition to other chronic illnesses.
How the Carelon palliative care team collaborates with your health care providers
Carelon’s palliative care team works closely with your health care providers to ensure that you receive comprehensive and seamless care. This collaboration involves regular communication and consultation with the doctors, nurses, and specialists who deliver your treatment to integrate palliative care into your overall health plan.
Our team shares expert insights on managing symptoms such as pain, nausea, and fatigue, and addresses psychosocial and emotional needs, contributing to a whole health approach to care. By aligning treatment goals with your values and wishes, we help to prevent unnecessary interventions, reduce hospitalizations, and support smoother transitions between different care settings.
This collaborative approach ensures that all your health care providers are on the same page, leading to improved coordination and a more personalized and supportive care experience for both you and your family.
What people have to say about Palliative Care
“My nurse practitioner was terrific. She did everything and probably kept me out of the hospital a few times. It just changed everything. I felt better. I knew they’d be there. They gave me a magnet [with a 24/7 support number] to put on my refrigerator and said to call anytime, seven days a week, around the clock."
—Margaret
“It is wonderful to have home visits. It has relieved a lot of anxiety to know we can call whenever we need you.”
—Bob
“Our nurse practitioner is thorough and understands my husband’s needs. She is quick to see even the slightest changes — even those I might miss being with him daily. Carelon has been a blessing to us.”
—Susan, wife and caregiver
“I think the teamwork at Carelon is amazing. Everybody works together to provide the absolute best care that we can for our patients and their families.”
—Samantha, Palliative Care registered nurse
“After my cancer diagnosis…the discomforts, the pain, my whole thought process, my memory…it's hard to describe. My nurse practitioner told me to call at any time no matter what it is — no matter how small or how big. And I can only imagine what it would've been like not to have had these guys.”
—Ron
“If a patient has access to a smartphone, tablet, or computer, virtual care is something that allows us to be more available to them. A lot of patients have really embraced it.”
—Liz, Palliative Care nurse
“Having Carelon come to our home has been extremely helpful. The whole staff has been very helpful in caring for my father. We are so thankful to have them.”
—Ted
“My mom was able to stay at home and out of the hospital during her last few weeks, which were our family’s wishes. Mom was even able to dance at her grandson’s wedding. She really moved her feet — she didn’t just shuffle. That’s how we’ll remember her.”
—Kathy, daughter and caregiver
“They bring forth not only the additional medical care that might be needed, but also the emotional support. That was really important to me to know that he had that other anchor.”
—Terri, caregiver and friend
“My job is to advocate for my patient, regardless of what the doctors think. If my patient does or doesn’t want to do something, it’s my job to help them get to that point.”
— Emilee, Palliative Care nurse
Learn more about palliative care
How does palliative care differ from hospice?
February 25, 2025
Explore how palliative care enhances quality of life at any illness stage while hospice offers support in the final months. Learn which is right for your needs.
Questions to ask your palliative care provider
January 14, 2025
Discover essential questions to ask at your first Carelon palliative care appointment. Empower yourself by understanding diagnoses, treatment plans, and lifestyle impacts. Enhance patient-provider communication for improved health outcomes and personalized care.
What patients can expect from palliative care
December 20, 2024
Explore how Carelon’s Palliative Care improves patient outcomes by offering patient-centered, value-based care, cost savings, and ensures healthcare access for all eligible patients.
Explore what to expect from Carelon Palliative Care
Please visit our what to expect page for detailed information about our services and care processes. We offer compassionate support tailored to your needs during serious illness. Call us at 844-232-0500 to discuss your referral and start your palliative care journey.
