Advanced Primary Care patients
As an Advanced Primary Care patient, you can receive care for everyday wellness, and if needed, benefit from our nationally recognized disease management programs.
We’re here for you no matter what your healthcare needs. Take advantage of everything that’s available to help you become the healthiest you can be.
Manage your health with the Carelon Health Patient Portal and App
As a Carelon Health Advanced Primary Care patient, you have access to the Carelon Health Patient Portal and App.
Using our secure patient portal and app, you can:
- Access your health records.
- Schedule an appointment.
- Request a prescription refill.
- Contact your Advanced Primary Care doctor or nurse.
Go to the patient portal.
Download the Carelon Health App:
Call the Carelon Health Nurse Advice Line
You may have questions or concerns in between visits with your care team. If you’re a patient in Arizona, California, Nevada, or Virginia, call the Carelon Health Nurse Advice Line (formerly CareMore AnyTime) to get the answers you need. You’ll be put in touch with a nurse who can:
- Help you understand your symptoms and give advice on care options.
- Answer urgent health questions.
- Review medications and side effects.
- Explain the what, why, and how of care instructions.
- Recommend visiting your doctor, Carelon Health Care Center, or urgent care facility.
We don’t want you to wait. If it’s important to you, it’s important to us. Day or night, we’re only a phone call away at 800-589-3148.
You can also find the Carelon Health Nurse Advice Line number on the back of your health plan’s member ID card.
If you live outside of Arizona, California, Nevada, or Virginia, you may have access to a similar service. To find out, check the back of your health plan’s member ID card or call the support number listed there.
Healthy Start and Healthy Journey
Our no-cost Healthy Start™ assessment creates the foundation for your personalized care plan and our no-cost Healthy Journey assessment is the perfect follow-up to ensure your care plan is up to date.
Vaccine information
Protect your health by getting shots for the flu, COVID-19, and other illnesses. Your doctor will be able to tell you which shots you need and when you should get them.
Find a care center
Carelon Health Care Centers are the perfect place for wellness checkups, Advanced Primary Care, our nationally recognized disease management programs, and more.
Find a doctor
Search our network of ~14K providers for a primary care doctor or specialist that’s just right for you.
What Advanced Primary Care patients have to say
“Every doctor I’ve seen is very caring. It was a big change. They want to keep checking on you and keep you healthy. Before Carelon Health I was going downhill, and I know there are a lot of people out there having the same kinds of problems. Hopefully they’ll come here because they’ll get help. Carelon Health is healthcare the way it should be."
—Mary
“I’ve been with Carelon Health for about nine years. They monitor my diabetes. They respond to my calls over a medical issue and take care of it instantaneously. I’m not afraid to go to the doctor anymore. It’s just a really satisfying place to be.”
—Steven
“My quality of life was poor. I couldn't function. I was homebound and mostly bedridden. Finding Carelon Health was life changing because they really listened to what was going on with me. They helped find the diagnosis and the means to help me improve my life and get back on my feet.”
—Katherine
“My nurse practitioner made a tremendous difference in my life and in the quality of my life. That means a lot. I’m not treated like a number; I’m treated like a person. When I’m in need, I believe Carelon Health will always be there for me.”
—Jackie
“Carelon Health was a life-changing experience for me, for the good. There are no guarantees if I don't take care of myself, but I'm back to recovery. Every day's a better day.”
—Frank
“When I first came to Carelon Health it was hard for me because I was in pain. Medication isn’t going to do it all. You’ve got to help yourself. I come here and do the exercises. I could see myself getting stronger and eventually, stopped using crutches. And I would do it again if I had to, here — nowhere else but here."
—Harvey
We’d love to hear from you, too
We’re honored that you’re an Advanced Primary Care patient and want to do all we can to provide you with care that exceeds your expectations. Help us do that by providing a review. Your unique insights and opinions will influence how we provide care now and in the future.
Non-Discrimination Notice
Discrimination is against the law. Carelon Palliative Care follows State and Federal civil rights laws. Carelon Palliative Care does not unlawfully discriminate, exclude people, or treat them differently because of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity, or sexual orientation.
Click here to read Carelon Health’s Non-Discrimination Policy
